AI Website Chat Support
Custom-branded AI assistants embedded into websites and customer portals.
Knowledge-based FAQ answersEnquiry capture and qualificationBranded responsive chat widgetHuman-support fallbackAI Customer Support & Communication
Every Customer Matters.
Every Conversation Counts.
Deliver faster, more consistent customer experiences with custom AI-powered website and WhatsApp support, intelligent enquiry handling and seamless human assistance.
Custom-built solutions. Secure integrations. Configurable AI. Human-controlled support.
Nexbit Support · Demonstration● Sample UI
✦ Nexbit Support▣ Inbox✧ AI Assistant▤ Knowledge♙ Customers◇ Tickets◫ Analytics⚙ Settings
All Conversations
PPriya SharmaProduct enquiry
RRahul MehtaBooking request
AAmit VermaOrder status
SSneha KapoorRefund request
VVivek JoshiGeneral question
Priya SharmaAI assisted
Hi, I'd like to know your pricing.
Our services are quoted based on each project. Would you like to discuss your requirements?
Yes, can I talk to a person?
Of course. I can refer your request to our team.
◉ Nexbit Labs · Demo
Hello, I need help with my order.
I can explain our sample order process or connect you to our team.
Talk to a person.
I'll prepare a handover request.
Our AI Customer Support Solutions
Complete Customer Support Solutions for Your Business.
WhatsApp AI Support
AI-assisted conversations through an approved WhatsApp Business Platform integration.
Official API configurationCustomer-initiated conversationsApproved template messagesDelivery and status trackingUnified Support & Human Handover
A shared support inbox for teams, with assignment and escalation controls.
Multi-agent team dashboardSmart assignment rulesConversation-context transferTicket and priority managementIntelligent Customer Service
Connect knowledge retrieval, lead capture, CRM and support automation.
Knowledge-base managementCRM and booking integrationsAssisted reply suggestionsSupport analytics and reportsReal Businesses · Real Support Needs
Customer Support for Every Industry.
Example solutions we can develop — illustrated concepts, not claims of completed customer projects.
E-Commerce Stores
Product questions, order status, returns and support tickets.
Real Estate Agencies
Property questions, qualification and site-visit requests.
Hotels & Homestays
Room enquiries, amenities, policies and booking help.
Education & Training
Course details, fees, admission questions and support.
Clinics & Healthcare Admin
Administrative FAQs and appointments; no unsupported medical advice.
Retail & Wholesale
Product availability, quotations and delivery questions.
Service Companies
Service bookings, complaints and technician requests.
Software & SaaS
Product FAQs, account assistance and technical escalation.
See It in Action
See How Intelligent Customer Support Works.
Select a demonstration scenario to explore configured AI responses, messaging, human handover and support administration.
Nexbit Support Assistant● Demo
Type a message… · illustrative only
Answers From Approved Business Information
Customers receive answers from the configured business knowledge base.
Custom-branded chat widgetApproved knowledge-based responsesSuggested follow-up questionsUnanswered-question captureExample records only. This demo does not access customer data, run a paid AI model or send messages.
Nexbit Business · Demo● Demo
Type a message… · illustrative only
Support Through a Familiar Channel
Customer-initiated conversations can be assisted through supported official messaging APIs.
Official WhatsApp integration optionApproved templates where requiredConversation status and trackingHuman agent escalationExample records only. This demo does not access customer data, run a paid AI model or send messages.
Nexbit Support · Handover● Demo
Type a message… · illustrative only
Connect Customers With Your Team
Agents can receive the conversation context while AI responses pause under configured rules.
Team assignment and priorityConversation context transferAI pause during agent controlResolution and escalation trackingExample records only. This demo does not access customer data, run a paid AI model or send messages.
Support Management · Demo● Demo
Type a message… · illustrative only
Manage Every Conversation From One Place
A central interface can manage conversation queues, customer records and support activity.
Unified customer inboxTicket and agent managementAnalytics and audit historyKnowledge-base administrationExample records only. This demo does not access customer data, run a paid AI model or send messages.
Your Business Information
Your Business Knowledge. Available When Customers Need It.
Build an approved knowledge base that authorised employees can review, publish and update.
Website Pages
Approved business and service information.
FAQs
Common questions and approved answers.
PDFs & Documents
Manuals, terms and policy documents.
Product Catalogues
Customer-facing product information.
Business Policies
Returns, cancellations and terms.
Admin Updates
Update and publish authorised content.
Optional source permissions, document indexing, version history, test responses, fallback and agent escalation.
AI When It Helps · Your Team When It Matters
Seamless Human Handover.
1Customer starts a conversationWebsite widget or supported messaging channel.
2AI checks approved informationIdentify the enquiry and available knowledge.
3Human assistance requestedCustomer asks for staff or a rule triggers escalation.
4Ticket and agent assignmentConversation history and priority are shared securely.
5Agent takes controlAI replies pause when staff handle the enquiry.
6Resolution and follow-upOutcome logged and follow-ups configured.
◉ Customer Enquiry
↓
✧ AI Assistant
↓
♙ Human Agent
↓
✓ Resolution
Support Dashboard Overview · Demo
24Sample Chats
5Pending Review
3Handover Requests
4Sample Agents
| Customer | Enquiry | Status |
|---|---|---|
| Priya Sharma | Product question | AI assisted |
| Rahul Mehta | Refund request | In review |
| Sneha Kapoor | Booking help | Resolved |
| Amit Verma | Technical support | Escalated |
Demo records only. Real agents and coverage depend on your business operations.
Complete Customer Support Capabilities
Everything Your Business Needs.
Start with a website assistant or configure a full support platform, based on business requirements.
Website Chat WidgetCustom-branded chat interface
AI FAQ AssistantKnowledge-based answers
WhatsApp SupportOfficial API integration
Unified InboxShared conversation management
Human HandoverAgent transfer and escalation
Lead QualificationCapture customer requirements
CRM IntegrationContact and activity history
Booking IntegrationAppointments and reminders
Support TicketsPriorities and SLA configuration
Multilingual SupportConfigured languages and fallback
Analytics & ReportingConversation insight
Customer FeedbackRatings and surveys
Document ProcessingApproved file extraction
API IntegrationsConnect existing systems
Security & PermissionsAccess controls and audit logs
Lead Qualification & CRM
Turn Enquiries Into Actionable Leads.
Collect relevant customer requirements, send authorised CRM updates and assign enquiries to staff. Example use cases include real estate visits, service quotations and course enquiries.
Contact & RequirementsCRM RecordsSales Team RoutingBooking Requests
Example lead journey
Customer asks about a product or serviceAssistant requests necessary detailsRelevant lead record preparedSalesperson receives assigned follow-upCustomer receives approved confirmationCustomer data protected under agreed policiesWebsite + WhatsApp Support
Website chat Configured
Official WhatsApp Business integration Optional
Shared agent inbox Optional
Message templates & delivery tracking Optional
Customer opt-out and consent rules Required
Connected Customer Communication
Support Across Your Customer Channels.
Provide help where customers communicate. WhatsApp AI automation is subject to official provider access, consent, service windows, approved templates where required and third-party charges.
Website ChatWhatsApp BusinessEmailAgent Handover
Configurable Language Capabilities
Support Customers In Their Language.
Configure English, Hindi, Hinglish and additional languages where supported. Use reviewed FAQs and appropriate human fallback if a mixed-language message is unclear.
EnglishHindiHinglishAdditional LanguagesLanguage-Based Routing
AI Safety, Privacy & Reliability
Built With Human Control & Safeguards.
Customer Privacy
Limit data collection and enforce retention and deletion controls.
Human Oversight
Restricted actions require review and appropriate staff approval.
Secure Integrations
Authenticate channels, webhooks and API operations.
Access Management
Role-based access, staff permissions and tenant separation.
Usage & Cost Controls
AI budgets, monitoring, spam protection and rate limits.
Activity & Audit Logs
Track handovers, configuration and support activity.
Knowledge Safeguards
Authorised sources, versioning and safe uncertainty handling.
Backup & Reliability
Backups, error reporting, retries and recovery planning.
Reporting & Support Analytics
Understand Every Support Interaction.
Configured reports can cover conversations, resolution times, AI handovers, unhandled questions, agent workloads and customer feedback. Results depend on actual event data.
Illustrative reporting modules
Conversation and ticket volumePending requests and agent queuesKnowledge-base gaps and fallback rateHuman handover reasonsCustomer feedback and resolution historyAI usage, service errors and cost alertsTechnology & Standalone Architecture
Connected Support. Designed Around Your Business.
Website and WhatsApp channels connect to a secure conversation backend with suitable AI knowledge retrieval, staff inboxes, queues and application APIs.
Customer Channels
Website widget, WhatsApp and selected messaging providers.
Secure Backend
Session handling, validation, routing and database services.
Knowledge & AI
Authorised retrieval, optional AI APIs and safe fallbacks.
Human Operations
Shared inbox, tickets, roles, analytics and approvals.
Laravel / Node.jsMySQL / PostgreSQLREST APIs & WebhooksBackground QueuesMonitoring & Backups
Optional Infrastructure & Support
Hosting, Integrations & Ongoing Support.
Backend Hosting
Custom services and secure deployment.
Database Hosting
Database setup, management and backups.
Domain & SSL
DNS setup and encrypted HTTPS.
Business Email
Domain mail and support channels.
WhatsApp Setup
Official account and provider integration assistance.
AI API Management
Provider configuration, budgets and alerts.
Agent Training
Onboarding and inbox workflows.
Ongoing Support
Maintenance and agreed technical support.
One year of technical support for agreed delivered functionality may be offered under defined terms. AI API usage, WhatsApp charges, hosting, upgrades and new features are separately scoped unless included in your quotation.
Our Development Process
From First Enquiry to Launch & Support.
Discover
Review customer questions, channels and staff workflows.
Plan
Agree knowledge sources, permissions and integrations.
Design
Create the chat, inbox and dashboard interfaces.
Develop
Build AI workflows, routing, tickets and APIs.
Test
Verify answers, handover, permissions and failure handling.
Launch & Support
Deploy, train staff, monitor and maintain.
Frequently Asked Questions
Everything You Need to Know.
What is AI customer support?
A configurable system that assists with common customer questions, enquiry handling and team support. It can combine AI responses with human agents.
Can it answer questions using our business information?
Yes. We can configure an approved knowledge base from suitable pages, FAQs and documents. Unknown answers should trigger clarification or human assistance.
Can it work on our existing website?
Usually yes, depending on your website and integration permissions. We review the existing platform before confirming scope.
Can it support WhatsApp conversations?
Yes, through the official WhatsApp Business Platform or authorised providers where the account and use case are eligible. Provider approval, templates, consent and fees apply.
Can a customer talk to a real person?
Yes, with an optional agent inbox and defined handover rules. Human availability follows your business staffing and hours.
What happens if the AI does not know the answer?
It can ask for clarification, show a safe fallback, create a ticket or route the conversation to an authorised employee.
Can it connect to CRM, bookings and orders?
Suitable existing systems can be connected through their supported APIs and authorised integrations.
Do you support English, Hindi and other languages?
Multilingual capabilities can be configured and tested for your required languages, including mixed-language questions where supported.
Can we update our FAQs ourselves?
A knowledge-management dashboard can be included so authorised staff can review, update and publish information.
Do you provide a unified inbox and support tickets?
Yes, these are optional modules, including agent assignments, history, notes, escalation and reporting.
Will customer data be secure?
We can implement scoped permissions, encrypted transport, retention controls, audit logs and suitable safeguards. Security requirements are agreed for each project.
Can we disable AI responses?
Yes, the system can include a pause mode or human-only routing rules to avoid uncontrolled responses.
Are AI, WhatsApp and hosting costs separate?
Third-party AI, messaging, hosting and renewal fees are quoted separately or included under explicitly agreed limits.
Do you offer hosting and technical support?
Yes. Hosting, maintenance and defined technical support are available with a clear scope and service terms.
Let Us Build Your Customer Experience
Ready to Deliver Smarter Customer Support?
Tell us about your website, customer enquiries, knowledge base, WhatsApp requirements and team. We will propose a suitable solution.
No public pricing. Scope, API and messaging costs, hosting and support are agreed individually.